Support Case Handling & SLA Procedure

• Documents / Knowledge · Document

  DOCM-2026-000011

  Support Case Handling & SLA Procedure

  Exact business identifier match · confidence 1.00000 · RESOLVED

  RES-DOC-DOCS v1Raw landing

Resolution says records represent the same enterprise thing. It is not an operational integration link.

• Document.current_version — Documents / Knowledge · source priority
• Document.document_title — Documents / Knowledge · source priority

Where several sources contribute a value, the first available source in priority order wins. The trace shows which source supplied each field.