Trace · SUP-2026-000001
Source — Support Support Case
Derived chronology · 4 stages · technical time- Source
Support Support Case SUP-2026-000001 · Roof rack clamp fractured at speed · status CLOSED
- Connector
Incremental sync · extract version SUP_CASE_V1
Open the Support Support Case connector - Landed
13 Sep 2026, 18:18 IST · recorded
source updated 13 Sep 2026, 18:18 IST · recorded
Raw payload as it landed (19 fields)
- case_id
- 1
- case_no
- SUP-2026-000001
- case_type_id
- 1
- channel_id
- 1
- closed_at
- 2026-07-15T04:00:00+00:00
- external_erp_customer_ref
- CUST-2026-000002
- external_pos_receipt_ref
- S001-2026-000001
- issue_category_id
- 1
- issue_description
- Roof rack clamp fractured at speed
- opened_at
- 2026-07-15T04:00:00+00:00
- owner_agent_ref_id
- 1
- priority
- HIGH
- queue_id
- 2
- record_version
- 5
- resolved_at
- 2026-07-15T04:00:00+00:00
- sla_policy_id
- 2
- status
- CLOSED
- subject
- Roof rack clamp fractured at speed
- updated_at
- 2026-09-13T12:48:24.309584+00:00
payload sha256 39ba4e08165840b77d04a28c34c60a8fe6cdb0c445be6e8796d2c008c9816b77
- Mapping
MAP-CASE-SUP v1 · Direct
This is a view over the records, not a second source of truth. The landed time is technical time — when the payload arrived — not the business time of the record, which its own dates carry.
Field lineage
| Canonical field | Canonical value | Source | From | Contribution | Mapping · survivorship |
|---|---|---|---|---|---|
| display_key | SUP-2026-000001 | Support Support Case SUP-2026-000001 | ← case_no= SUP-2026-000001 | Direct | MAP-CASE-SUP |
| status | Closed | Support Support Case SUP-2026-000001 | ← status= CLOSED | Direct | MAP-CASE-SUP |