3 linked source records

Operational links are what integration connected. They are not entity resolution, and the two stay separate.

Operational links

2 links

CRM · Account
Kestrel Auto Retail Private Limited
ACC-2026-900001 · ACTIVE
Account Type: FLEET
→ ERP CUST-2026-000002
Account → CustomerIntegration relay · link status ACTIVE
ERP · Customer
Kestrel Auto Retail Private Limited
CUST-2026-000002 · A
Customer Type: B2B
→ CRM ACC-2026-900001 · +1 more
Support Case → CustomerAGENT_ASSERTED · link status ACTIVE
Support · Support Case
Roof rack clamp fractured at speed
SUP-2026-000001 · CLOSED
Priority: HIGH
Opened At: 15 Jul 2026, 09:30 IST

Each step is an existing operational link; the order shown is connection, not a claim about when things happened.

CRM Account ACC-2026-900001 resolves to canonical Organization ORG-000012
ERP Customer CUST-2026-000002 resolves to canonical Organization ORG-000012
Support Support Case SUP-2026-000001 projects to canonical Support Case SUP-2026-000001

Canonical context corroborates the journey; it does not replace the operational links.

SCN-X03 CRM duplicate account
- ACC-2026-900001 · Records involved · one of two accounts for one customer
- CUST-2026-000002 · Records involved · the one ERP customer both reach

Link records