CRM duplicate account

SCN-X03entity resolutionStanding at Day-0

CRM → ERP

Two CRM accounts describe the same customer and both point to the same ERP customer. Entity resolution treats all three source records as one canonical Organization while preserving the source records.

Condition: 2 CRM accounts map to one ERP customer

Evidence anchors

Records involved

CRM Account ACC-2026-900001 · Kestrel Auto Retail Private Limited · ACTIVE
one of two accounts for one customer
Resolves to Organization ORG-000012 · Kestrel Auto Retail · entity resolution
Open its cross-system journey
CRM Account ACC-2026-900002 · Kestrel Auto Retail · ACTIVE
the duplicate, with an alias
Resolves to Organization ORG-000012 · Kestrel Auto Retail · entity resolution
ERP Customer CUST-2026-000002 · Kestrel Auto Retail Private Limited · A
the one ERP customer both reach
Resolves to Organization ORG-000012 · Kestrel Auto Retail · entity resolution
Open its cross-system journey

This is not a lag, so there is nothing to clear

not a lag — two accounts that genuinely exist, and no merge or review command exists

Why this is here

Metrolane Day-0 deliberately includes realistic cross-system delays, duplicate source records and event-ordering conditions. They are verified parts of the frozen reference estate, not accidental data corruption.