EKA ExamplesReal runs · recordings and screenshots

Why was the warranty claim rejected? — second capture

COMPLETEEvidence and authorityEKA-CUR-003

A source record and a document passage answering one question without merging.

The question

Why was WCL-2026-000002 rejected, and what does the warranty policy say?

A second capture of chapter 07's question — the same subject, recorded again as a GOLDEN case of the curated suite.

A replay of the captured run through the EKA Workspace. No model is called in replay. The run is CUR-003 of the curated suite, graded GOLDEN.

What it looks like

Recorded walkthrough

35 seconds, without sound, in replay. The transcript below describes it.
Transcript
  1. The question is typed and sent: Why was WCL-2026-000002 rejected, and what does the warranty policy say?
  2. The activity rail runs, then the answer arrives with its result: COMPLETE.
  3. The answer reads: Warranty claim WCL-2026-000002 was rejected due to impact damage, which the extended policy excludes. The recorded decision reason states that impact damage is excluded under the extended policy WP-EXT-36. The warranty policy document states that impact damage is excluded from coverage under this policy, and that eligible manufacturing defects may be considered during the 36-month policy period when supported by claim evidence.
  4. The steps are opened: Reading the warranty decision · COMPLETED · Searching documents · COMPLETED · Writing the answer · COMPLETED.
  5. The evidence is opened: 7 items.
  6. The view returns to the answer.

Screenshots

Four moments of the run, one tab each.

The question, as entered — EKA Workspace replaying the captured run for “Why was WCL-2026-000002 rejected, and what does the warranty policy say?”
The question, as entered
The activity rail, mid-run — EKA Workspace replaying the captured run for “Why was WCL-2026-000002 rejected, and what does the warranty policy say?”
The activity rail, mid-run
The answer and its result — EKA Workspace replaying the captured run for “Why was WCL-2026-000002 rejected, and what does the warranty policy say?”
The answer and its result
The evidence, expanded — EKA Workspace replaying the captured run for “Why was WCL-2026-000002 rejected, and what does the warranty policy say?”
The evidence, expanded

Where it is explained

EKA Guide 07 — Why was the warranty claim rejected?