Trace · SUP-2026-000004
Source — Support Support Case
Derived chronology · 4 stages · technical time- Source
Support Support Case SUP-2026-000004 · Roof bar end cap missing from the box · status IN_PROGRESS
- Connector
Incremental sync · extract version SUP_CASE_V1
Open the Support Support Case connector - Landed
13 Sep 2026, 18:18 IST · recorded
source updated 13 Sep 2026, 18:18 IST · recorded
Raw payload as it landed (15 fields)
- case_id
- 4
- case_no
- SUP-2026-000004
- case_type_id
- 1
- channel_id
- 1
- issue_category_id
- 1
- issue_description
- Roof bar end cap missing from the box
- opened_at
- 2026-07-15T04:00:00+00:00
- owner_agent_ref_id
- 1
- priority
- NORMAL
- queue_id
- 2
- record_version
- 3
- sla_policy_id
- 1
- status
- IN_PROGRESS
- subject
- Roof bar end cap missing from the box
- updated_at
- 2026-09-13T12:48:24.369248+00:00
payload sha256 2795124f5ccae66da6e24f61b79a2d21f4687863def9bed63473e5629969fbbe
- Mapping
MAP-CASE-SUP v1 · Direct
This is a view over the records, not a second source of truth. The landed time is technical time — when the payload arrived — not the business time of the record, which its own dates carry.
Field lineage
| Canonical field | Canonical value | Source | From | Contribution | Mapping · survivorship |
|---|---|---|---|---|---|
| display_key | SUP-2026-000004 | Support Support Case SUP-2026-000004 | ← case_no= SUP-2026-000004 | Direct | MAP-CASE-SUP |
| status | In Progress | Support Support Case SUP-2026-000004 | ← status= IN_PROGRESS | Direct | MAP-CASE-SUP |