Roof bar end cap missing from the box
SUP-2026-000004Support CaseIN_PROGRESSINTERNAL
Native fields
- Channel
- PHONEPHONE
- Case Type
- PRODUCT_FAULTPRODUCT_FAULT
- Issue Category
- FITTINGFITTING
- Priority
- NORMAL
- Issue Description
- Roof bar end cap missing from the box
- Queue
- Q-WARRANTYQ-WARRANTY
- Owner Agent Ref
- AG-PRIYAAG-PRIYA
- SLA Policy
- SLA-STDSLA-STD
- Opened At
- 15 Jul 2026, 09:30 IST
Values as Support stores them. They are source facts, not canonical facts.
Canonical record
SUP-2026-000004
Support Case · SUP-2026-000004
The canonical business record projected from this source record.
Related records
Warranty Claims (1) · via case_id
- Short shipment confirmed against the packing list. WCL-2026-000004 · FULFILLMENT_PENDING
Related within Support
Status history
3| From Status | To Status | Event Time |
|---|---|---|
| NEW | 15 Jul 2026, 09:30 IST | |
| NEW | TRIAGED | 15 Jul 2026, 09:30 IST |
| TRIAGED | IN_PROGRESS | 15 Jul 2026, 09:30 IST |
case_status_history rows, as Support stores them