Support
Cases, warranty claims, warranty decisions, fulfilment and refund actions.
232
Source rows at Day-0
25
Populated tables
36
Exported tables
Collections
Cases6
Customer support cases. Status history appears inside each.
Warranty Claims5
Warranty claims raised from cases.
Warranty Decisions5
The decision on each warranty claim.
Replacements2
Warranty replacements, and the ERP sales order that ships each.
Refund Recommendations2
Recommended warranty refunds, and the ERP credit note each became.
Representative records
What these records become
Support Case ×6 · Warranty Claim ×5
Canonical records projected from Support source records. A source record's own page links to the canonical record it resolves or projects to.
Cross-system journeys
Technical schema — 36 exported tables in support_src
- agent_ref3
- approval0
- attachment0
- audit_event62
- case_activity2
- case_assignment6
- case_knowledge_link0
- case_note1
- case_product_ref0
- case_status_history24
- case_type3
- channel3
- document_ref0
- document_sequence3
- escalation0
- escalation_event0
- idempotency_key62
- issue_category4
- knowledge_article_ref0
- outbox_event10
- queue2
- refund_recommendation2
- replacement_ref2
- return_disposition0
- rma0
- rma_item0
- role3
- sla_clock6
- sla_policy2
- support_case6
- user_account4
- user_role5
- warranty_claim5
- warranty_claim_item5
- warranty_decision5
- warranty_policy_ref2