Mud flap bracket bent
SUP-2026-000002Support CaseCLOSEDINTERNAL
Native fields
- Channel
- PHONEPHONE
- Case Type
- PRODUCT_FAULTPRODUCT_FAULT
- Issue Category
- COSMETICCOSMETIC
- Priority
- NORMAL
- Issue Description
- Mud flap bracket bent
- Queue
- Q-WARRANTYQ-WARRANTY
- Owner Agent Ref
- AG-PRIYAAG-PRIYA
- SLA Policy
- SLA-STDSLA-STD
- External CRM Account Ref
- ACC-2026-000001
- Opened At
- 15 Jul 2026, 09:30 IST
- Resolved At
- 15 Jul 2026, 09:30 IST
- Closed At
- 15 Jul 2026, 09:30 IST
Values as Support stores them. They are source facts, not canonical facts.
Canonical record
SUP-2026-000002
Support Case · SUP-2026-000002
The canonical business record projected from this source record.
Related records
Warranty Claims (1) · via case_id
- Bracket bent after a kerb strike. WCL-2026-000002 · REJECTED
Related within Support
Status history
5| From Status | To Status | Changed By Agent Ref | Event Time | Reason |
|---|---|---|---|---|
| NEW | 15 Jul 2026, 09:30 IST | |||
| IN_PROGRESS | RESOLVED | AG-PRIYAAG-PRIYA | 15 Jul 2026, 09:30 IST | Claim declined; goodwill replacement offered at cost. |
| NEW | TRIAGED | 15 Jul 2026, 09:30 IST | ||
| RESOLVED | CLOSED | AG-PRIYAAG-PRIYA | 15 Jul 2026, 09:30 IST | |
| TRIAGED | IN_PROGRESS | 15 Jul 2026, 09:30 IST |
case_status_history rows, as Support stores them